Click on the Bars: Employees, Coaching, Teams, Training, to learn more about Continuous Performance Improvement.
As one Human Resources vice president put it, "We have the same machines and raw materials as our competitors; the only difference in our performance is the contribution our people make." This, in a nutshell, is why employee engagement is so important to the overall success of any organization.
A Gallup study of 105,000 employees within 2,500 business units for 24 companies found the critical dimensions of employee engagement to be linked to at least one of the following business outcomes: productivity, profitability, employee retention, and customer satisfaction. Emphasizing the importance of leadership, the study found that all of the dimensions were influenced most by the employee's immediate manager, rather than the traditionally presumed drivers of employee performance such as pay, benefits, or company perks.
Based on nearly a century of research on the subject of employee motivation, new tools have emerged in the field of Organizational Development (OD) and Human Resource Development (HRD) that can help organizations leverage the power of their human capital. The consultants at The Strafford Group have used this research to develop state-of-the-art, highly effective workshops guaranteed to drive employee engagement to significantly higher levels. In addition to our offerings in Business Leadership, TSG can assist your organization in customizing and implementing action learning workshops that can lead to significantly higher levels of employee engagement and motivation.
TSG works with your leadership team to make sure everyone is pulling in the right direction. Let us help you implement one or more of the following solutions to increase levels of employee engagement in your organization.
TSG's Coaching Improved Performanceworkshop was written for any manager or supervisor who wishes to work directly with an employee to improve his or her performance. Performance coaching is an ongoing activity aimed at identifying performance gaps and establishing action plans to close them. Performance coaching is one of the critical leadership skills essential to employee engagement, high levels of motivation, and the achievement of critical business outcomes like productivity, profitability, and customer service.
The Coaching Improved Performance workshop contains important concepts, methods, and practice sessions that will improve the knowledge, skills and abilities of any manager or supervisor to provide highly effective performance coaching and development to his or her employees.
One of the critical drivers of employee engagement is the feeling of trust and support among team members in a work unit. The consultants at The Strafford Group use state-of-the-art methods to build accountability at every level of the organization. Our focus on accountability leads to the creation of a business environment where people can literally count on each other for quality work, quick resolution of problems, and the support for innovation and improvement.
Our facilitated workshops help participants understand the importance of execution and recovery and how developing the skills and mindset to support these twin pillars of accountability ultimately leads to better:
Critical breakdowns in accountability are often found at the middle levels of management. The symptoms of this problem include a lack of alignment on the strategic goals and objectives of the organization, poor utilization of resources across functions, and a high degree of mistrust or apathy among employees. Anyone of these problems will lead to lower levels of employee engagement and, thus, poor performance on your key objectives.
TSG provides our clients several effective ways to increase accountability throughout their organization. We offer custom solutions designed to accomplish the following:
Research at TSG has shown that building highly accountable leadership teams throughout an organization is one of the most important steps you can take to drive high levels of employee engagement.
Highly engaged employees report that their companies continuously invest in their training and development. Indeed, research has shown that the acquisition of new skills and abilities is one of the 12 critical factors for employee engagement. Not only do employees want technical training they also seek new knowledge, skills, and abilities in areas like problem solving, innovation, communication, customer service, and quality. High-performance organizations know the ROI for employee development initiatives is phenomenal. Whenever you invest in your leadership team and your employees you positively and significantly impact your critical business outcomes: productivity, profitability, employee retention, and customer satisfaction.
The consultants at The Strafford Group are experts in designing and delivering custom learning solutions for employees, managers, and executives. We can assist you with competency-based needs assessments to determine your training priorities. Our consultants use state-of-the-art action learning methods to design workshops guaranteed to produce high levels of participant satisfaction and to impact longer-term business results. Please refer to our partial list of workshops here on the website and contact us to further discuss your custom training and development needs.